The company’s support model emphasizes fast and accurate service while encouraging human connection
INDIANAPOLIS, November 3, 2022 /PRNewswire/ — A Causea leading provider of online and event fundraising technology, was recognized as Best Small Contact Center 2022 at the ICMI Global Contact Center Awards October 26thth. Each year, the awards honor the companies, contact centers and individuals who are driving the contact center community forward.
“OneCause’s customer support team is guided by our core values of curiosity, commitment, passion and helpfulness as we serve our not-for-profit customers,” said Jacob Rischar, Chief Services Officer at OneCause. “Nonprofit professionals in need wear many hats and want to work with reps who have a customer-centric mindset and take the time to understand their needs. Our service model is customer-centric and emphasizes the success of an efficient customer journey, emotional engagement and process excellence.”
Agile support across multiple channels is at the core of the OneCause Customer Support Teams Strategy, including phone, email, SMS and live chat. Self-paced and instructor-led virtual training helped clients maximize their success at over 10,000 nonprofit fundraising events held this year. Every metric the team tracks revolves around delivering a fast, efficient, thorough, and accurate service across tens of thousands of customer interactions each year.
To drive service excellence,…
