Achieve leadership position for its Digital Operations, Work From Home Services and Social Media CX functions in Singapore and Malaysia
TDCX, Inc. (“TDCX”) TDCXa high-growth provider of digital customer experience (CX) solutions for technology and blue-chip companies, was recognized as a Leader in the 2022 Information Services Group1 (ISG) Provider Lens™ Contact Center – Customer Experience Services Report for Singapore and Malaysia.
Singapore and Malaysia are extremely attractive markets for international companies looking for outsourced customer experience services. These markets also offer higher cost efficiencies than many western countries such as the US and Australia. Additionally, both countries have robust IT infrastructure and government support for the CX industry.
The report, by ISG, a leading global technology research and advisory firm, identifies TDCX as a leader in all three categories – Digital Operations, Work From Home Services and Social Media CX Services.
Ms. Angie Tay, Group Chief Operating Officer and Executive Vice President, Singapore, TDCX, said: “We are humbled and grateful for the recognition by ISG. Our emergence as a leader in two very competitive markets is a testament to our commitment to delivering superior customer experiences. At TDCX, we help brands delight their customers through our innovative solutions and people management expertise global footprint and our Asia expertise also means we can support our clients in more than 30 languages, including Asian “unicorn” languages such as Bhutanese, Dhivehi and Sinhalese.”
The report found that contact centers are evolving into smart centers with the ability to extract customer insights and predict human intent. Through workforce optimization, analytics, and other advanced applications, call centers become customer experience centers. Such changing requirements and increased focus on improving CX are leading companies in Singapore…
