Upland Software, Inc. UPLD announced that it has been recognized by Gartner 2022 for two of its market-leading knowledge management software products – Panviva and RightAnswers® Market Guide for Customer Service Knowledge Management Systems report.
“Over the past decade, Upland has continued to expand our presence in the knowledge management market, providing the specialized knowledge solutions our clients need to drive real, tangible results for their business,” said Keith Berg, SVP and general manager at Upland . “Upland’s knowledge strategy incorporates leading-edge AI and machine learning technologies to enable the creation, enrichment and delivery of personalized, actionable knowledge at the enterprise level, and we are extremely pleased to be recognized in Gartner research.”
- Panviva provides contextual guidance to employees and customers in the moment of need. By simplifying complex processes and helping to communicate critical changes in highly compliant industries, Panviva Agents’ unique design enables instant access to critical processes and policies. From a single source of truth, governed knowledge is delivered to the web, chatbots, CRMs, and self-service portals to provide customers with a true omnichannel experience.
- Correct answers uses AI and machine learning to improve employee and customer experiences by enabling organizations to create a trusted culture of knowledge sharing. It integrates with the organization’s existing applications to create, find and share knowledge, giving users the flexibility to connect all available knowledge sources and provide relevant information where users are already doing their work. RightAnswers is too Knowledge Centered Service (KCS) Verified V6demonstrating Upland’s leadership and commitment to the knowledge management market.
In July of this year, Upland was also named by Gartner as a Sample Vendor in Knowledge Management Systems for CS® Hype Cycle™ for customer service and support…
