Rochester, NY, September 08, 2022 –(PR.com)– Benefit Resource (BRI), a leading provider of innovative and dedicated tax-exempt benefit administration programs, today announced the acquisition of North Coast Administrators (NCA), an Ohio-based administrator of consumer-facing and continuing benefits benefits.
“North Coast Administrators has a strong history of providing clients with a personalized and dedicated service, an ethos and focus that unifies the two organisations. This philosophical alignment made her ideal for our company from a cultural and values perspective. Additionally, this transaction solidifies our position as the pre-eminent provider of consumer-focused benefits services in the Great Lakes and Northeastern United States,” said Jason Hall, CEO of BRI.
BRI and NCA share a vision of what constitutes service excellence: ensuring customer satisfaction remains a priority, while providing market-leading expertise alongside integrity. In addition to personalized service, BRI ranks 95%+ on customer satisfaction and service aspects, including professionalism, friendliness and responsiveness.
“The NCA team believes this is a very positive and exciting step forward for both our team and our customers,” said Nicolette Rios, President of NCA. “We believe this partnership with BRI will allow our broker partners and clients to receive the same great service they have received from NCA, but they will also benefit from partnering with a larger organization. In particular, I know that they will be very impressed with the communication and educational tools that BRI offers. BRI has a very similar philosophy in their approach to account management, which made them the ideal choice.”
About Benefit Resource (BRI):
BRI (BenefitResource.com) provides dedicated pre-tax account management and COBRA services nationwide to clients ranging from small businesses to Fortune 100 companies. BRI pioneered paperless card technology…
