The royal family’s perceived botched response to Diana’s death sparked a gradual and largely successful shift in its image management, but recent crises have renewed questions about that modernisation effort.
The death of the princess of Wales on August 31, 1997, prompted an outpouring of national grief that senior royals, including Queen Elizabeth II and her son Prince Charles, initially seemed out of step with.
There was eventually an acknowledgement missteps were made and that the family needed to turn the page on a damaging decade of divorces, family infighting and scandals that had dented their public standing.
A quarter-century on, the monarchy now has a far more nimble PR operation, adept at social media and rapid-response while still able to stage grand events like June’s Platinum Jubilee celebrations with aplomb.
However, recent controversies — notably Prince Andrew’s links to billionaire paedophile Jeffrey Epstein, and Prince Harry and his wife Meghan Markle quitting frontline royal duties — have cast doubts on the monarchy’s remoulding.
“Diana’s death is this whirlwind moment, which requires the monarchy to reorientate its public image, to embrace a more modern, expressive kind of celebrity image as a way of appealing to audiences,” royal historian Ed Owens told AFP.
Noting “that story lives on through her sons”, he sees particular peril in Harry’s apparent estrangement, the queen’s recent handling of scandal-tarred Andrew and heir Charles’ looming reign.
“I think there are troubled times ahead,” Owens predicted.
– ‘Rehabilitated’ –
In the immediate aftermath of Diana’s death, the queen and Charles, whose divorce from Diana had been finalised the previous year, remained for days at Balmoral Castle, their remote Scottish residence, making no public statements.
Fuelled by other missteps, a media-driven narrative took hold that the family were out of touch at a moment of national significance.
Royal commentators disagree on how fair this criticism was, noting the family’s priorities were supporting William and Harry over the sudden loss of their mother as well as organising an elaborate funeral service.
Nonetheless, Buckingham Palace’s press operation was gradually revamped, with more PR-savvy people brought in.
Robert Hardman, author of this year’s “Queen of Our Times: The Life of Elizabeth II”, argued it was a measured “evolution” as the 24-hour news cycle ramped up and then social media arrived.
“Monarchy is not like a brand of cereal, it doesn’t relaunch,” he cautioned.
“It changes slowly, imperceptibly, but firmly for a reason (and) there was definitely a sense in those years that things needed to change. But you don’t suddenly tear the whole thing up.”
The shift offered a more “human” image of the queen, who had been reported as being more concerned about her dogs and horses than her subjects.
Charles, mocked as haughty and stiff, underwent an expensive image makeover, according to…
