08/16/2012 (press release: dcprine) // Boulder, CO, USA // Darren Prine
Connect First, a premier provider of Cloud Routing solutions for the Direct Response industry, has announced a partnership with Kavanaugh Call Center Group. Connect First’s Cloud Routing is a hosted solution that allows intelligent load balancing of inbound calls to multiple contact centers. Kavanaugh Call Center Group has become a Certified Cloud Routing Destination for Connect First.
Kavanaugh Call Center Group is a business process outsourcer serving large-scale companies who do business throughout the USA and around the world; including 2 of the top 4 and 4 of the top 10 U.S. financial institutions. Because they are a Connect First Certified Destination, they will save Cloud Routing clients on their cost to route calls, will have a better answer rate than centers not using the Connect First ACD and will be able to provide more comprehensive reporting.
Paul Kavanaugh, CEO of Kavanaugh Call Center Group, shared “We’re thrilled to be partnered with Connect First as a Certified Cloud Routing Destination. We will provide Cloud Routing customers with a highly skilled agent force who will maximize sales conversions. We’re excited to be working with Direct Response companies and hope to become a recognized name in the DR industry.”
Connect First President, Richard Manulkin says “Kavanaugh Call Center Group is a mid-size, boutique call center with hundreds of highly skilled agents. They will no doubt be an asset to Connect First’s Cloud Routing customers.”
About Connect First:
Connect First is a leading telecommunications service provider and contact center solution firm focused on enabling growth and profitability through a robust portfolio of cloud-based communications solutions. As a hosted contact center management solutions provider, Connect First offers a customized platform, designed and supported by a team of highly experienced engineers, designers and business analysts.
Connect First offers Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.
About Kavanaugh Call Center Group:
The Kavanaugh CallCenter Group brings the virtues and values of Main Street, USA to serve people everywhere. It’s the personal, passionate, highly attentive service expected by most all of us and certainly desired by our clients and their customers. KCG deploys modern day, “big city” technology and world class processes to ensure every customer interaction is effective, efficient and truly satisfying from the customer’s point of view.
Kavanaugh Call Center Group:
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